Refund Policy

At Luxe & Loom, we want you to feel confident when shopping with us. This Refund Policy explains when refunds may be available, how to request one, and what you can expect during the refund process.

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If you believe you are eligible for a refund, please contact us through our website's contact page within [X days] of receiving your order. Please include your order number, the reason for your request, and any relevant photos or supporting information where applicable. Refunds may be considered for products that arrive damaged, defective, incorrect, or otherwise do not match the order placed, subject to review and applicable consumer protection laws.

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Depending on the circumstances, we may request photographs or other information to help us assess the issue. We may also provide instructions regarding the return of an item where a return is required. If a refund is approved, the applicable amount will generally be returned to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

 

Shipping charges and other fees may not be refundable except where required by applicable law or where otherwise stated by Luxe & Loom. Items that have been used, altered, damaged through misuse, or otherwise do not meet the applicable return requirements may not qualify for a refund, except where consumer protection laws provide otherwise. Luxe & Loom reserves the right to review refund requests individually and to update this Refund Policy as our business and policies change. Nothing in this Refund Policy is intended to limit or exclude any rights or protections you may have under applicable consumer protection laws.

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Last Updated: August 2024